HOW CAN WE HELP?

Download the installer from your account dashboard after checkout, then run it and sign in with your license email.

No — you choose the folders you want scanned the first time you open the app, then scans can be scheduled or run manually after that.

Open the Person Groups view and click any face — every matching photo across your library appears instantly.

Yes, add as many source folders as you like from Settings → Scan Locations and they'll all be included in each scan.

Free Scan gives you a limited preview of grouping and duplicate detection. Premium unlocks unlimited photos, groups, deletion, and priority processing — see the Pricing page for a full comparison.

Free Scan shows up to 5 person groups. Upgrade to Premium for unlimited groups.

Very small, blurry, or heavily obscured faces may be skipped for accuracy. On the Free plan, results are also capped — that's the most common reason.

Roughly 1,000 photos per minute on a typical modern machine, though speed varies with photo resolution and hardware. Premium gets priority processing.

JPEG, PNG, HEIC, major camera RAW formats, and TIFF.

Yes, sign in with the same account on any supported device — Premium licenses cover multiple installs.

Free Scan is a capped preview of core features. Premium removes those caps and adds deletion, family finder, and priority support — see Pricing for the full table.

$29.99/year. See the Pricing page for current details.

It's an annual subscription, billed once per year until cancelled.

Click "Upgrade to Premium" from inside the app or on the Pricing page and complete checkout — access unlocks immediately.

Go to Account → Billing and select Cancel Subscription. You'll keep Premium access until the end of the current billing period.

Yes, contact support within 14 days of purchase for a full refund.

Sign out and back in to refresh your license status. If it's still not showing after a few minutes, contact support with your receipt.

Extreme angles, heavy blur, low light, or a very small face in the frame can all cause a miss. Re-running the scan sometimes helps as our models improve.

Every face is detected and matched individually, so a group photo appears in each matching person's group.

The AI compares hundreds of unique facial measurements, not just general appearance, so even close relatives are usually distinguished correctly.

This can happen with big changes in lighting, angle, or age across photos. You can merge the groups manually from the group menu.

Yes, click the group name and type a new one — it updates everywhere instantly.

Yes, open the photo and choose "Remove from group" — the photo itself is not deleted.

Yes, from the group's menu choose Delete Group. This only removes the grouping, not your photos.

Yes, as long as the face is large and clear enough to analyze — very distant background faces may be skipped.

Currently only human faces are recognized and grouped.

By default, newest first based on the photo's original date taken. You can switch to oldest-first from the sort menu.

Yes, that's exactly what a person group is — click any face to see every matching photo together.

AI Albums group photos automatically by the person, event, or date range they belong to, updating themselves as new matching photos are scanned in.

No, your facial data is never sold or shared with third parties. See our Privacy Policy for full details.

Yes, photos and facial data are encrypted both in transit and at rest.

Check your internet connection and firewall settings, then restart the app. If it persists, try scanning a smaller folder first to isolate the issue.

Duplicate detection compares visual similarity, so heavily edited or cropped copies may not be flagged. You can manually mark items as duplicates.

Large libraries take more memory during scanning. Close other heavy applications, or switch to Priority Processing with Premium for faster scans.